SmartMoving Reviews
(Rated by 3 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
5.0
Base on 3 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.5
- Price & Quality4.5
- Customer Service5.0
- Shipping & Delivery4.0
Recent Customer Reviews (3)
Johanna Hueber
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Ronald Burnette
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Stine Andersen
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SmartMoving Pricing
Essential plan
$299/month
Growth plan
$399/month
SmartMoving Pros & Cons
Pros
1
All-in-One Platform: Combines sales, operations, crew management, accounting, payments, and reporting in one system, reducing the need for multiple tools.
2
Improved Efficiency: Streamlines workflows from lead capture to final billing, saving time and reducing errors.
3
Increased Profitability: Tools like job costing, profitability reports, and automated pricing help maximize margins.
4
Enhanced Customer Experience: Self-service portals, automated follow-ups, and mobile access improve communication and satisfaction.
5
Fast Onboarding and Support: Industry-leading onboarding with dedicated success managers and responsive in-app support.
6
Scalability: Suitable for early-stage movers to established companies ready to scale operations.
7
Community Access: Join a large network of moving companies for shared insights and best practices.
8
High user satisfaction: Rated excellent with a 98% user satisfaction based on multiple reviews.
9
All-in-one platform: Integrates CRM, fleet management, sales, dispatch, storage, accounting, and crew management in one system, reducing errors and streamlining workflows.
10
Efficiency gains: Users report significant time savings and improved operational efficiency.
11
User-friendly features: Includes drag-and-drop scheduling, real-time resource calendars, automated billing, payroll management, and tariff customization tailored for moving companies.
12
Strong customer support: Offers dedicated success managers, hands-on onboarding, and responsive live chat with real people.
13
Scalable: Suitable for small to large moving companies, including multi-location businesses.
14
Modern and sleek interface: Positive feedback on the software’s design and ease of use.
15
Automated lead capture and follow-ups: Helps manage leads from multiple sources and track sales performance.
16
Continuous improvement: The company listens to user feedback and regularly updates the platform.
CONS
1
Learning curve: New users may require time to acclimate to the comprehensive system.
2
Occasional bugs: Some users report minor glitches.
3
Pricing concerns: Some mention surprise fees, especially related to text messaging.
4
Accounting features: Some users wish for more comprehensive accounting integration to make it fully all-in-one.
5
Missing features: Still maturing; some users note incomplete functionality or features they desire.
6
Long onboarding: Custom builds may involve extended onboarding timelines.
7
Reporting inconsistencies: Some reports can provide conflicting information, requiring careful use.
SmartMoving Features and Benefits
Features
Customer Relationship Management (CRM)
Efficiently manage customer interactions and data.
Dispatching and Scheduling
Optimize routes and crew schedules for operational efficiency.
Operations Management
Oversee all moving process aspects including job tracking and workflow.
Billing and Invoicing
Simplify financial transactions with integrated payment processing.
Reporting and Analytics
Access detailed business performance insights and profitability reports.
Inventory Management
Track all items being moved with configurable inventory tools.
Employee and Crew Management
Manage staff schedules, payroll, and performance.
Customer Portal
Provide customers with self-service access to their move details.
Mobile App for Field Staff
Enable real-time access to job information and updates on the go.
Automated Follow-ups and Notifications
Ensure timely communication with customers and crew.
Integration Capabilities
Connect with QuickBooks, MailChimp, RingCentral, and other tools.
Route Optimization and GPS Tracking
Improve efficiency with real-time route and fleet management.
Document and File Upload
Store photos, contracts, and key documents centrally.
Custom Pricing and Rate Tables
Support for seasonal pricing, flat rates, and hourly billing models.
Storage and Job Profitability Management
Manage storage services and analyze job profitability.
Calendar Sync
Sync schedules with Google, Microsoft, and Apple calendars.
API Access
For custom integrations and extended functionality.
All-in-One Platform
Combines sales, operations, crew management, accounting, payments, and reporting in one system, reducing the need for multiple tools.
Improved Efficiency
Streamlines workflows from lead capture to final billing, saving time and reducing errors.
Increased Profitability
Tools like job costing, profitability reports, and automated pricing help maximize margins.
Enhanced Customer Experience
Self-service portals, automated follow-ups, and mobile access improve communication and satisfaction.
Fast Onboarding and Support
Industry-leading onboarding with dedicated success managers and responsive in-app support.
Scalability
Suitable for early-stage movers to established companies ready to scale operations.
Community Access
Join a large network of moving companies for shared insights and best practices.